Technical Support
i can't sign in to my account...
Please make sure you are using the same email address and password that you used when you registered with us.
If you are still having issues logging in, please request a new password, which will be automatically generated and emailed to you immediately.
PLEASE NOTE: Passwords can only be requested once every hour for security purposes, if you fail to receive your password within 5 minutes, please Contact Us and we will sort it our for you.
Once you have the new password, go to the Login Page, where you can enter your address or change your password to somethingeasier to remember.
I AM HAVING GENERAL PROBLEMS ACCESSING OR BUYING FROM YOUR WEBSITE...
If you are having any other problems, we recommend you make sure you have the latest updates and patches for your operating system and, more importantly, your web browser (e.g. Internet Explorer, Firefox, Chrome, etc...).
If you are still having problems after updating your computer, please Contact Us, and we will try to help you.
To help us solve the issue for you, please include as many of the following details as possible:
- - Your Operating System (e.g. Windows XP, Mac OS 9.0, etc...)
- - Your Internet Browser (Internet Explorer 6, Firefox 3.5, Google Chrome, Netscape 7.02, etc...)
- - What Page (URL) you were trying to access (e.g. http://www.aboutagirl.com/6-gifts)
- - What time the problem occurred
- Please cut and paste into the email any error message that appeared on the screen.
- If we do not receive any reports that there are issues, then we won't be able to fix them, so we depend on your feedback to make the site as flawless as possible.
I AM HAVING TROUBLE WITH the SHOPPING cart...
All items in your cart are not reserved and can be purchased by other customers until you actually place the order. So if you made a cart yesterday and want to place an order today, it is possible that someone purchased one of the items in the meantime and you will receive an error.
Please Contact Us if you are experiencing any other issues and we will do our best to sort them out for you.
MY CREDIT CARD WAS DECLINED...
No need to panic – this can happen for several reasons.
First, ensure that the credit card details such as the start date and card number are correct and that your billing address is the same one the card is registered to.
If the problem persists, enter the details of another card and try that.
If you feel you need further assitance, please contact us and we will try to advise you further.
how do I change my password?
To change your newly sent password, go to the Personal Info tab of your account and enter you old password in the appropriate field.
Enter the new password below and Re-enter the new password and select SAVE to verify your request to change your password.
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how do I Update my details?
To update your details, please log in and visit your Addresses page.
I AM NOT RECEIVING YOUR NEWSLETTER...
If you are not receiving our emails or our regular newsletter, you could be missing out on some great offers and our newest arrivals!
Please view the Personal Info tab in your account setting and double check if the box is checked to receive our newsletter.
One of the most common reasons, is that your email software might be marking emails from us as junk mail, and are sending them to your spam folder. To stop this, please add 'sales@aboutagirl.com' to your email address book, then emails from us should come through in the future
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If you checked this and are still not getting the newsletter, make sure you typed in the your correct email address when you signed up with us. Just sign into Your Account (if you can remember what address you did type in), or contact us, and we'll do our best to help you.
IS IT SAFE TO ORDER ONLINE?
Ordering online is now safer than ever. We use one of the most secure online payment methods available and are constantly improving our shop to ensure we are always at the highest standards of online security.
